[ CourseBoat ] Udemy - Customer Journey Map - Guest Experience Enhancement Tool

[ CourseBoat.com ] Customer Journey Map - Guest Experience Enhancement Tool

Download More Courses Visit and Support Us -->> https://CourseBoat.com



Created by Hotel Management School Your learning Partner, Manish Gupta | Last updated 10/2020
Duration: 1h 25m | 2 sections | 13 lectures | Video: 1280x720, 44 KHz | 1.7 GB
Genre: eLearning | Language: English + Sub
How mapping customer journey helps enhance experience | key touch points in journey | learn from experts

What you'll learn
Customer journey map
Guest Experience
Hotel management
Hotel operations management
how to delight customers

Requirements
None, you will learn from basics
Description
Customers are important for the business. In current times businesses need to spend time and effort in enhancing the customer experience with the business which can lead to better customer loyalty.
Customer loyalty leads to better profitability since It is cheaper to sell existing customers compare to finding new customers.
In order to enhance customer experience with the business, we need to map their touchpoints with business related to
Discovery stage (before sale/booking)
Booking Stage or inquiry stage
Service delivery stage (arrival to the hotel stage and inhouse experience)
Check out the experience and billing stage.
Post sale experience i.e post departure experience,
\n
In this course, we will explain the customer journey map with reference to the hotel. Though its very specific to the hotel, any industry can get benefitted from this as principals and processes remain the same.
The course is delivered by Mr. Sanjeev Nayar who is an expert in hospitality. he has led a hotel chain in India and has over 35 years of experience.
Who this course is for:front office associatesfood and beverage departmenthotel management studentshotel managershotel owners

Use Winrar to Extract. And use a shorter path when extracting, such as C: drive

ALSO ANOTHER TIP: You Can Easily Navigate Using Winrar and Rename the Too Long File/ Folder Name if Needed While You Cannot in Default Windows Explorer. You are Welcome ! :)

Download More Courses Visit and Support Us -->> https://CourseBoat.com

Get More Tutorials and Support Us -->> https://CourseHulu.com

We upload these learning materials for the people from all over the world, who have the talent and motivation to sharpen their skills/ knowledge but do not have the financial support to afford the materials. If you like this content and if you are truly in a position that you can actually buy the materials, then Please, we repeat, Please, Support Authors. They Deserve it! Because always remember, without "Them", you and we won't be here having this conversation. Think about it! Peace...

udp://opentor.org:2710/announce

udp://p4p.arenabg.com:1337/announce

udp://tracker.torrent.eu.org:451/announce

udp://tracker.cyberia.is:6969/announce

udp://9.rarbg.to:2870/announce

udp://exodus.desync.com:6969/announce

udp://explodie.org:6969/announce

udp://tracker.moeking.me:6969/announce

udp://tracker.opentrackr.org:1337/announce

udp://tracker.tiny-vps.com:6969/announce

udp://ipv4.tracker.harry.lu:80/announce

http://tracker.foreverpirates.co:80/announce

udp://tracker.leechers-paradise.org:6969/announce

udp://open.stealth.si:80/announce

udp://tracker.internetwarriors.net:1337/announce