[ FreeCourseWeb ] Managing and Investigating Service Incidents on GCP

[ FreeCourseWeb.com ] Managing and Investigating Service Incidents on GCP

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MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz, 2 Ch
Difficulty: Intermediate | Genre: eLearning | Language: English | Duration: 7 Lectures (38m) | Size: 121 MB
Description
Managing and investigating service incidents is an important part of the maintenance process. It is a necessity that can be laboring but with the right organization, understanding of the systems, the knowledge of processes, and the discipline to adhere to best practices, it can be optimized. This course will focus on the predominant parts of managing service incidents and utilizing Google Cloud Platform to aid in the endeavor.

Perhaps the most important aspect of managing service incidents is managing the personnel involved. With that comes the need to manage their roles and responsibilities. This course will discuss the strategy for managing such roles and effectively managing the team. Part of managing the team is having a process for turnover of team members; managing the workload of the team, developing and scaling a reporting structure, and maintaining team productivity.

Perhaps the second most important aspect of managing service incidents is establishing effective communication. Constant and effective communication within the team and external to the team is paramount. This is especially true for keeping stakeholders informed.

The course will also discuss tooling to aid in monitoring and incident resolution, specifically Google Cloud Platform’s Stackdriver service. The service makes investigating service incidents easier by giving the response team the information needed.

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