Download Lynda - Learning JIRA Service Desk torrent

Lynda - Learning JIRA Service Desk

Torrent:	Lynda - Learning JIRA Service Desk
Description:	Released: 8/24/2017 JIRA Service Desk adds an additional layer to a standard JIRA project, allowing for features like an external customer portal to log requests—which don't require additional licenses—and SLA tracking. In this course, instructor Robert Anthony shows JIRA administrators not only how to use these features, but how to customize options for the needs of their organization and structure, be it DevOps, manufacturing, or software development. Learn about portal design, configuring customer notifications and permissions, measuring success with SLAs, setting up automated workflows, and advanced reporting. Topics include: What is JIRA Service Desk? Creating requests and groups in the customer portal Creating new queues Linking to the knowledge base Configuring incoming email requests Adding automation with workflows Creating an SLA Reporting Lynda Official Tutorial Link
Downloads:	416
Category:	Other /Tutorials
Size:	147.3 MB
Show Files »	Lynda - Learning JIRA Service Desk 03. Service Desk Administration 05 - Challenge- Create a new customer portal with groups and requests.MP4 (612.0 KB) 06 - Solution- Create a new customer portal with groups and requests.MP4 (2.5 MB) 04 - Email requests and satisfaction settings.MP4 (3.6 MB) 03 - Linking to a knowledge base.MP4 (4.2 MB) 02 - Queues.MP4 (5.8 MB) 01 -Customer permissions.MP4 (8.8 MB) 01. Overview of JIRA Service Desk 05 - Challenge- Create a new agent in Service Desk.MP4 (642.9 KB) 06 - Solution- Create a new agent in Service Desk.MP4 (2.3 MB) 01 - What is JIRA Service Desk-.MP4 (4.6 MB) 03 - Overview of administrator features.MP4 (6.7 MB) 02 - JIRA Service Desk example.MP4 (7.4 MB) 04 - Agents vs. users vs. customers.MP4 (10.3 MB) 05. SLAs and Notifications 04 - Challenge- Create a new SLA against one of your requests.MP4 (647.9 KB) 05 - Solution- Create a new SLA against one of your requests.MP4 (2.7 MB) 03 - Reporting.MP4 (4.8 MB) 01 - What are SLAs-.MP4 (6.2 MB) 02 - Creating an SLA.MP4 (6.9 MB) 04. Service Desk Workflows 04 - Challenge- Correctly adjust a factory SD workflow.MP4 (697.3 KB) 05 - Solution- Correctly adjust a factory SD workflow.MP4 (3.8 MB) 03 - Custom rules.MP4 (5.1 MB) 01 - Workflow overview.MP4 (5.3 MB) 02 - Automation.MP4 (10.3 MB) 02. The Customer Portal and Notifications 04 - Challenge- Create a new Service Desk project.MP4 (838.9 KB) 05 - Solution- Create a new Service Desk project.MP4 (5.4 MB) 03 - Customer notifications.MP4 (7.3 MB) 01 - Overview of the customer portal.MP4 (8.9 MB) 02 - Creating requests and groups.MP4 (12.1 MB) 06. Conclusion 01 -Next steps.MP4 (988.0 KB) 00. Introduction 02 - What you need to know.MP4 (1.2 MB) 01 - Welcome.MP4 (1.6 MB) 03 - JIRA instance setup.MP4 (5.1 MB) files
Added:	2017-09-23 17:09:17
Language:	English
Peers:	Seeders : 3 , Leechers : 0
Tags:	lynda tutorial jira
Release name:	Lynda - Learning JIRA Service Desk
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