The story of a quirky quartet of civil servants in the Dead Letter Office who transform themselves into an elite team of lost-mail detectives. Their determination to deliver the seemingly undeliverable takes them out of the post office into an unpredictable world where letters and packages from the past save lives, solve crimes, reunite old loves and change futures by arriving late but always miraculously on time. The intrepid
team is led by the charming and idiosyncratic Oliver, who still considers the stamped and mailed letter to be the gold standard of human communication. His two hapless sidekicks are thrown for a loop when a beautiful, no-nonsense technophile named Shane is mistakenly transferred to their inner sanctum and inspires the lovable crew to step up in a risky and unorthodox way.
Norman meets his grandmother for the first time. Meanwhile, the postal detectives try to reunite an estranged family.
Oliver and Shane investigate an unusual case that leads them to a bank vault. As Rita prepares for the statewide Miss Special Delivery competition with Norman’s guidance, Oliver and Shane discover they're locked in the vault without enough air to survive. There, they unearth a timeless treasure that will change lives if they don't lose their own.
The team at the Dead Letter Office solve clues to deliver not only a letter, but an unspeakable truth that has been buried for years. With special approval from visiting supervisor Rebecca Starkwell, Oliver, Shane, Rita and Norman race to intervene when one man receives devastating news that could lead him to make an irreversible mistake. On a mission to stop him, the Postables’ investigation leads them to another stunning revelation that quickly becomes a matter of life or death.
Oliver, Shane, Rita and Norman track down a wildly talented but anonymous singer/songwriter using only the lyrics of his undiscovered song, taking on an investigation like no other. As the team follows the song’s clues, they quickly unravel the details of a fated night, where two lives were changed. Meanwhile, an old friend of Shane's arrives and stirs things up in the DLO.
When the postal detectives discover a letter postmarked with a future date, it sets off a chain reaction that leads them down a surprising, emotional journey. As Rita prepares for the Miss Special Delivery pageant—and faces threats from Glynis Rucker, an intimidating supervisor whose daughter is also competing for the crown—Oliver, Shane and Norman find themselves in the middle of a unique couple's struggle for acceptance.
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