Udemy - Customer Support Technology and Finance

Customer Support Technology & Finance



https://DevCourseWeb.com

Published 9/2023
Created by Govindraj Shetty
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English | Duration: 11 Lectures ( 2h 40m ) | Size: 2 GB

Manager Module 2 By the Customer Support School

What you'll learn
Understand the types of technologies commonly used in Support Centers
Understand the type of Support Tool available
Selecting the Helpdesk Technology Process to gain insights into the decision-making process
Evaluate and use a Customer Support Tool Scorecard to assess the suitability of different support tools
Explore the role of a Support Manager/Head in Financial Management within a Support Center
Identify and measure Key Performance Indicators (KPIs) for a Support Manager/Head in Financial Management
Define and comprehend the concept of "cost per contact" and its significance as a vital metric in Support Center operations
Explore the concept of Return on Investment (ROI) and learn how to calculate it in the context of support center investments
Understand how to write Business case to justify investment from Management Team
Learn how to Budget a Customer Support Center

Requirements
Basic knowledge of Customer Support Service

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