Udemy - The Kings Are Here

The Kings Are Here



https://CoursePig.com

MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 789 MB | Duration: 56m

A Customer Service and Service Recovery Training Program

What you'll learn
Define and understand quality customer service
Know how to create customer comfort
Learn quality service attitudes
Learn how to recover service when things go wrong
Learn how to resolve difficult customer situations and to manage difficult customers
Learn what it takes to keep your service promise
Requirements
This course is for those who are serious about raising the bar in service delivery.
Description
Today, every one’s talking about customer service – business leaders, CEOs, managers, the government and even employees but with service levels at unprecedented low levels it is obvious that not many have a clue of what to do about it or how to transfer information received from customer service programs or seminars into action.

Yet customer service is critical and studies have proven that service is more effective at enhancing volume and profit than marketing, promotion, advertising, research and development, product innovation, capital improvements or any other strategy. In today’s global economy with so much at stake, excellent customer service not just in words but also in deed must become a top priority because it is what sets the positive word-of-mouth process and puts a company in a league or class of its own.

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